Any users complain that while using iTunes, they cannot play sound on their headphones. The most affected users say that the sound already comes from the speakers (even when the headphones are plugged in).
Everything else, like Youtube, the Music software default, and even sports, is audio performance on the headphones. Multiple versions of Windows like Windows 7, Windows 8, and Windows 10 also report this issue.
Audio Device Settings
The iTunes app uses the audio settings of your device to play the audio correctly from your media files.
If the principal level of your device is low or muted, you’re not going to hear music from iTunes or some other program. A red circle with a line across it indicates the speaker symbol of the Windows while the audio is muted.
By clicking on the speaker button, you can open a dialog box and customize your computer’s volume settings. Also, search your computer’s cable link with any external speakers. You won’t be able to hear any audio without a proper cable link, even if you don’t activate the microphones.
Read other guides: How to Find a Music Video Without Knowing The Name
Shift Audio to Direct Sound Default
Several affected users confirmed that after entering the Settings menu, they managed to address the issue and modified the default Play audio platform to Direct sound. This forces the program to adapt dynamically to every new computer attached during the playback.
This process has been verified for Windows 7, Windows 8, and Windows 10. If you use the desktop or UWP software, you should be able to follow the steps below.
Here is what you have to do:
- Open iTunes and go to Edit > Settings from the top of the ribbon menu.
- Go to the Replay tab in the Playback Options menu.
- Adjust the Play Audio Using dropdown to Direct Audio menu. To save the updates, press Ok.
- Start the iTunes app again, plug in your headphones and play music. You should be able to detect the sound coming from them now.
If you can’t hear the sound from your headphones when playing music on iTunes, go the next direction.
Apps for iTunes
Apple’s iTunes app has its own preferences for sound. If the volume of iTunes is too poor, you won’t hear any audio for the files you play. Moving the slider to the right would raise the volume and solve the dilemma.
The iTunes slider can be seen at the top of the screen near the Play/Stop control. If the issue remains, the iTunes program installed on your device will need to be changed. When you first open iTunes, a notification sometimes appears that updates are available.
Reinstall the iTunes version of UWP (Universal Windows Platform)
- To open the run dialog box, press Windows + R. Type “settings:apps” and press Enter to open the Settings app’s Apps and Functions.
- When you enter the Apps & Features menu, use the Apps & Features search function to search “iTunes.” Click Advanced tools (under iTunes).
- Scroll down to the Reset tab of the iTunes Advanced Options menu, and press the Reset button.
- Click the Reset button again at the approval prompt to initiate the resetting process. When you do this, the program is reinstalled and returns to its default settings. You are uploading media locally and playlists are not affected.
- If the reset process has been completed, reboot iTunes to see if the problem has been fixed.
If you did not listen to iTunes music on your headphones, step down to the following process.